Sounded like a wide spread phenomenon. Hope she feels better soon.
Article from Engaget below.
Has Alexa been giving you the cold shoulder recently? You're far from the only one. Outages in Amazon's cloud services muted the voice assistant for many people on March 2nd, producing error messages when you spoke commands to Echo speakers and other Alexa-equipped devices. The issue didn't affect everyone (we successfully spoke to Alexa in Canada during the outage, for instance) and could sometimes be overcome by using the Alexa app, but you certainly didn't want to depend on the AI helper for anything important.
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